oknn Privacy Policy

01 About This Policy

This Privacy Policy ("Policy") is published by oknn ("we", "us", "our", "the Platform") and applies to all personal data collected from individuals ("you", "the Member", "the User") who visit, register on, or otherwise interact with the oknn platform accessible at oknn.io and any associated sub-domains or mobile applications.

This Policy explains what personal data we collect, the purposes for which we process it, the legal basis on which that processing rests, how long we retain it, and the rights you hold in respect of your personal data. It should be read alongside the oknn Terms & Conditions, which are incorporated herein by reference.

By registering an account or continuing to use the oknn platform, you acknowledge that you have read and understood this Policy. If you do not agree with any aspect of this Policy, you should discontinue use of the platform and contact us to request account closure.

02 Data We Collect

oknn collects personal data in the following categories. We collect only the data that is reasonably necessary for the purposes described in Section 4 of this Policy.

Identity and Contact Data

Financial and Transaction Data

Account and Activity Data

Technical and Device Data

Where we are required by law or by our KYC obligations to collect specific identity documents, failure to provide them may prevent us from processing withdrawals or maintaining your account in an active state.

03 How We Collect Your Data

oknn collects personal data through the following channels:

• Direct Registration: Data you provide when creating your oknn account, including your name, date of birth, email address, mobile number, and residential address.
• KYC Verification Submissions: Identity documents, proof of address, and payment method ownership evidence submitted in response to verification requests from our compliance team.
• Deposits and Withdrawals: Transaction references and payment method identifiers generated when you deposit or withdraw funds through bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, or card payments.
• Platform Interaction: Betting slips, casino game sessions, chat logs with our support team, and any other interactions you have with the oknn platform are logged as part of normal platform operation.
• Automated Technical Collection: IP addresses, session data, device fingerprints, and cookie data collected automatically when you access the oknn platform, regardless of whether you are logged in.
• Third-Party Verification Providers: Where we use external KYC or fraud-detection partners to verify your identity, those partners may supply us with additional data points necessary to confirm your eligibility to use the platform.

oknn does not purchase personal data from data brokers or third-party marketing databases. All data we hold relates directly to your interaction with the oknn platform.

04 How We Use Your Data

The personal data collected by oknn is used exclusively for the following purposes:

We do not use personal data for automated individual decision-making that produces significant legal effects without the involvement of a human reviewer. Where automated tools assist in fraud detection or responsible gaming flags, a qualified team member reviews the output before any account action is taken.

05 Legal Basis for Processing

Every data processing activity carried out by oknn rests on one or more of the following legal bases:

• Contractual Necessity: Processing that is necessary to perform the contract between oknn and the member — including account management, payment processing, and game delivery — is carried out on the basis of contractual necessity. Without this processing, the service cannot be provided.
• Legal Obligation: Processing required to comply with applicable law — including KYC verification, anti-money laundering checks, and the reporting of suspicious transactions to relevant authorities — is carried out on the basis of legal obligation.
• Legitimate Interests: Processing carried out to protect the security and integrity of the oknn platform, prevent fraud, improve our services, and conduct responsible gaming monitoring is based on the legitimate interests of oknn and its members, provided those interests are not overridden by your rights and freedoms.
• Consent: Processing for optional purposes — such as sending you promotional offers, newsletters, and personalised marketing communications — is carried out only where you have provided clear, affirmative consent. You may withdraw this consent at any time by contacting support or updating your account communication preferences.

06 Sharing Your Data

oknn does not sell, rent, or trade your personal data to any third party for commercial purposes. We share data only in the following limited circumstances, and only to the extent necessary for the stated purpose:

• Payment Processors: Transaction data is shared with your chosen payment provider (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, Visa/Mastercard) to execute your deposit or withdrawal request. These providers operate under their own privacy policies and are independent data controllers for the payment leg of each transaction.
• KYC and Identity Verification Providers: Identity documents and verification data may be shared with accredited third-party KYC service providers engaged by oknn to perform identity checks on our behalf. These providers act as data processors under contractual obligations consistent with this Policy.
• Game Studio Providers: Technical session data (such as player identifiers and bet history) is shared with game providers including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi to deliver game content and resolve disputes. No financial or contact data beyond what is technically required is transmitted to game providers.
• Fraud and Security Partners: Technical and activity data may be shared with fraud detection partners to identify and prevent account abuse, collusion, and money laundering activity on the platform.
• Legal and Regulatory Authorities: oknn may be required by applicable law to disclose personal data to relevant authorities, including in connection with anti-money laundering investigations or court orders. We will always seek to limit such disclosures to the minimum necessary.
• Business Transfers: In the event of a merger, acquisition, or sale of all or substantially all of the assets of oknn, member data may be transferred to the acquiring entity. Members will be notified of any such transfer and of any resulting changes to this Policy.

07 Cookies and Tracking Technologies

oknn uses cookies and similar tracking technologies to operate the platform, maintain your logged-in session, detect fraud, and — where you have consented — to deliver personalised content and measure the effectiveness of our promotional campaigns.

We use the following categories of cookies:

• Strictly Necessary Cookies: These cookies are essential for the platform to function. They maintain your login session, remember your language and currency preferences, and protect against cross-site request forgery. They cannot be disabled without impairing the functionality of the platform.
• Analytical Cookies: These cookies help us understand how members use the platform — which games are most popular, where users encounter difficulties, and how different pages perform. Data collected is aggregated and anonymised where possible.
• Fraud Prevention Cookies: These cookies generate a consistent device fingerprint that helps our security systems identify unusual login patterns or suspicious activity on your account. They are deployed in your legitimate interest and ours.
• Marketing Cookies (Consent Required): Where you have opted in to promotional communications, marketing cookies allow us to show you relevant oknn offers. You may withdraw consent for marketing cookies at any time by updating your account preferences.

Most web browsers allow you to control cookies through the browser settings. Disabling strictly necessary cookies will impair your ability to use the platform. Disabling all other cookies will not prevent you from using core oknn services but may reduce the personalisation of your experience.

08 Data Retention

oknn retains personal data only for as long as necessary to fulfil the purposes set out in this Policy, or as required by applicable law. The following retention periods apply:

Upon expiry of the applicable retention period, data is securely deleted or irreversibly anonymised. Where anonymisation is used, the resulting dataset contains no information that could be used to re-identify an individual and may be retained for statistical purposes indefinitely.

09 Your Rights Over Your Data

You have the following rights in respect of the personal data that oknn holds about you. To exercise any of these rights, please contact our support team at [email protected] with the subject line "Data Rights Request" and your registered account username.

• Right of Access: You may request a copy of all personal data that oknn holds about you. We will provide this within 30 days of receiving your verified request.
• Right to Rectification: If any data we hold about you is inaccurate or incomplete, you have the right to request that it be corrected. Minor corrections (such as updating a phone number) may be made directly in your account settings.
• Right to Erasure: You may request deletion of your personal data in certain circumstances — for example, if the data is no longer necessary for the purpose it was collected, or where you withdraw consent and there is no other legal basis for continued processing. Note that erasure requests cannot override our legal obligations to retain certain data (such as financial transaction records).
• Right to Restriction: You may request that we restrict processing of your data in certain circumstances, such as while an inaccuracy dispute is being resolved.
• Right to Object: You have the right to object to processing carried out on the basis of legitimate interests, including direct marketing. Where you object to marketing, we will stop processing your data for that purpose immediately.
• Right to Data Portability: Where processing is based on your consent or on contractual necessity, you may request that we provide your personal data in a structured, commonly used, machine-readable format.
• Right to Withdraw Consent: Where we rely on your consent as the legal basis for processing (for example, for marketing communications), you may withdraw that consent at any time. Withdrawal of consent does not affect the lawfulness of processing carried out before the withdrawal.

10 Data Security

oknn implements a layered security architecture to protect the personal data of all members. Our security measures include, but are not limited to, the following:

• SSL/TLS Encryption: All data transmitted between your device and the oknn platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms that your connection is secured.
• Encryption at Rest: Sensitive data stored in our databases — including payment method references, identity documents, and account credentials — is encrypted at rest using strong encryption algorithms.
• Access Controls: Access to member data is restricted to authorised oknn personnel on a strict need-to-know basis. All internal access events are logged and subject to regular audit.
• Penetration Testing: Our platform undergoes periodic security assessments, including penetration testing, to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a personal data breach that poses a risk to your rights and freedoms, oknn will notify affected members without undue delay and will take all reasonable steps to contain and remediate the breach.

While we implement robust technical and organisational security measures, no system connected to the internet can guarantee absolute security. You are responsible for keeping your oknn login credentials confidential and for notifying us immediately at [email protected] if you suspect unauthorised access to your account.

11 Children and Minors

The oknn platform is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from any person under the age of 21. If we discover that an account has been registered by or on behalf of a person under 21, the account will be closed immediately, all data associated with that account will be deleted as soon as practicable, and any balances will be handled in accordance with our Terms & Conditions.

oknn supports parental control software as a complementary measure for households with minors. We encourage the use of filtering tools on shared devices to prevent access to gambling platforms by underage individuals.

12 Updates to This Policy

oknn reserves the right to update this Privacy Policy at any time to reflect changes in our data practices, applicable law, or the services we offer. When material changes are made, we will notify registered members by displaying a prominent notice on the platform or by sending a notification to your registered email address.

The effective date at the top of this page will always reflect the date on which the most recent version of the Policy came into force. We recommend that you review this Policy periodically to stay informed about how we handle your personal data.

Your continued use of the oknn platform following the publication of any updated Policy constitutes your acceptance of the revised terms. If you do not agree to the updated Policy, you must stop using the platform and contact us to close your account.

13 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the personal data that oknn holds about you, please contact our Data Support team using the details below. All correspondence must be submitted in English.

For urgent security concerns — such as suspected unauthorised access to your account or a potential data breach — please mark your email subject as "Security — Urgent" to ensure priority handling by our security team.